Refund policy

 

Dear valued customers, starting January 1, 2023, we will accept returns or exchanges within thirty days only on garments that have not been worn. This decision prioritizes your quality, health, and safety. We strongly advise you to carefully read the product description before placing your order to ensure you receive the correct size, which will help reduce the need for returns. We appreciate your understanding and cooperation in this matter. Thank you for choosing us as your trusted shopping destination, and we hope to continue providing you with excellent products and customer service.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong thing so we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain items, such as perishable goods (such as food, flowers, or plants), products, and personal care goods (such as beauty products), cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases due to safety reasons. Please get in touch if you have questions or concerns about your item.

 

Unfortunately, we cannot accept returns on PERSONALIZED ITEMS OR MADE TO ORDER. MOST OF OUR PRODUCTS MADE TO ORDER. 

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Please remember that your bank or credit card company can process and post the refund.